Keeping Borrowers on Track, Protecting Your Portfolio
Recovery & Retention Services
Pivot’s Recovery & Retention Services provide lenders, servicers, and banks with a proactive, community-driven solution for delinquency management. Instead of relying solely on borrower outreach call centers or standardized repayment plans, Pivot leverages its data-driven insights and local community partnerships to intervene early and provide tailored support to households at risk of falling behind.
Key Benefits.
Reduced Delinquencies – By combining analytics with local human touchpoints, borrowers are more likely to stabilize quickly.
Borrower Retention – Prevents costly foreclosures or account closures while protecting borrower relationships.
Regulatory Alignment – Demonstrates proactive borrower support and fair servicing practices, critical as federal scrutiny and investor expectations increase.
Community Trust – Leverages local credibility to reach households more effectively than corporate outreach alone.